Excellent patient care via an outstanding employee experience
From our customer-first ethos to providing timely solutions, North London Partners Shared Services (NLPSS) delivers the support our NHS colleagues need, freeing them time to care.
North London Partners Shared Services
10 Partner organisations
1 Support service hub
Who we are
We are a partnership of 10 north central London NHS trusts whose purpose is to deliver high quality and better value shared NHS corporate services at scale.
Launched on 1 December 2021 with transactional recruitment services, our experienced and knowledgeable team help staff across our network to access the information, systems and processes they need quickly and seamlessly, allowing staff to focus on the frontline and enabling the best use of NHS resources.
North London Partners Shared Services is a partnership of the following NHS trusts:
The NLPSS board is made up of executive-level representatives from each trust in the partnership who agree on an annual business plan which is executed by the managing director. Within this structure, individual services are accountable to the managing director, who reports to the board.
NLPSS is hosted by The Royal Free London NHS Foundation Trust, acting as the legal entity, contracting authority and main employer of staff.
Excellent patient care, through an outstanding employee experience
We believe that if we provide an outstanding employee experience for both our own staff and those that use our support services, they in turn will provide an exemplary service for those that they care for. This commitment to all round excellence underpins all our interactions, from owning our mistakes to how we treat each other. We are respectful of our partners’ values and operate, hire and develop our people based upon our own complementary set of values:
- Shared values
We are proud to join together as one team to provide support services for all of our partners in north central London. We value and respect all ideas; listening, learning and collaborating.
- Cost effectiveness
NLPSS is about taking the best practice both from our partners and others within and outside of the NHS to offer an optimum service, building processes around the customer journey. We are always looking to streamline processes, removing duplication and inefficiencies, and ultimately asking how can we provide a better experience for our customers?
We understand that when things go wrong it can affect us all, which is why teamwork is one of our core values. We invest in the training of our staff so that everyone has the expertise to play their part within the team and recognise that continued development is essential to ensuring our ongoing strength and resilience.
We are transparent and honest with our staff. Setting clear expectations for all roles, encouraging accountability rather than blame, and driving improvements from our mistakes.