News | Caroline Kalu | 21 November 2025
NLPSS wins People Team of the Year
Shared service model leading the way in scaling people services
North London Partners Shared Services proudly took home the title of People Team of the Year at the Healthcare People Management Association (HPMA) awards 2025.
Held at the Eastside Rooms in Birmingham on 20 November, the awards recognised NLPSS for being a pioneer of corporate shared services, improving service delivery while reducing costs, investing in its team, collaborating with its partners and empowering its staff to respond to customer feedback and develop its offering.
NLPSS managing director, Robert Prince, said: “I am thrilled and proud of the NLPSS team for winning People Team of the Year. We’ve come such a long way and achieved so much since we launched NLPSS in December 2021. Our success is because of how we have adapted to change, challenged the status quo and committed to providing an outstanding employee experience for our colleagues across North Central London.
“The HPMA judges described this awards category as the most competitive, so our win is even more remarkable given the calibre of the other shortlisted candidates.
“I am continually impressed and heartened by the collaborative work that goes on both within NLPSS and with our partners. Thank you to everyone involved with our service for making NLPSS the best it can be.”
NLPSS provides a range of people services — recruitment, occupational health, medical staffing and lead employer and payroll — on behalf of its partners across north central London.
In 2024/25, it handled 22,000 recruitment episodes (up from 10,000 in 2021/22), reduced median time to hire from 20 to 12 days and recruitment costs by 37%. It also managed 7,000 occupational health referrals, supported 1,500 consultant job plans and 3,500 resident doctor work schedules and reduced payroll overpayments by 23.5%.
Robert added: “We employ the latest technology to our service systems, allowing us to provide faster services, real-time information and accurate reporting.
“For example, our data warehouse allows us to deliver an accurate weekly dashboard for all customers, mapping the recruitment process and using the data to generate insights and target areas for service improvement. By comparing performance between customers, we can highlight best practice and the benefits of standardised processes, which we automate where possible.”